Testimonials for Island Basement Systems

Good referral from City Green Solutions and when Matt came he was very good at explaining what needed to be done.

We were pleased with the customer service and how smoothly the install went. Competence and knowledgeability - reassurance that the product was safe and environmentally friendly.

Wanted an all in one solution.

We also wanted to say our experience with your crews was great, and we were impressed on how polite, professional and courteous they were, while working in our house. And how happy we are with the outcome.

Answered your phone.  Offered options to fix problems.

We had used Island Basement Systems before for major work in the basement. I appreciate that the rep states what will be done, then actually completes project as stated.  The estimates always "come in" within $ amount. Workers have always shown up for the job when they said they would show up.  All the staff/workmen are friendly, presentable, listen, answer homeowners questions.  IBS has always sent out their "best looking" guys (Bonus!)

Hi Chris,  The work was fantastic, and we are very pleased.  Thanks for checking in and for all your support through this process of repairing my crawlspace!  

We have had a bunch of companies do work on our home, but IBSG and yourself, especially (Peter) have stood head and shoulders above the others.  The swinging door for the crawlspace is exactly perfect.  You can be sure that we will gladly refer the company.  With thanks and blessings

We chose you due to the technology used.

To whom it may concern    It’s now been over ten years since Island Basement Systems installed their clean space system, and spray foam insulation, in the crawl space of our home. Prior to this installation the crawl space floor consisted of builders rubble, dirt, and rock, the basement walls were exposed concrete, it was cold and draughty, and an unpleasant place to access,  I’m very pleased with the installation it was handled very professionally and efficiently, The space is now warm and the accessibility it much easier, Island Basement Systems is highly recommend,   Thank you    Yours sincerely    David Conway

Allyson is fabulous to deal with - great voice and professional, helpful, calm manner.

Outstanding work from start to finish.  First class professionalism displayed by all that I dealt with.

We are very pleased with the work and were impressed by our installer's hand work.

Our downstairs crawlspace was dank. We learned that no vapour barrier had been applied prior to the concrete floor being poured, so over the years moisture wicked through, and left the whole room smelling musty. That smell permeated everything we stored down there. I researched options and determined that Island Basement Systems has a simple but sophisticated technology that might solve the problem. They also have a great Better Business Bureau rating. I called for an estimate, and their very accommodating staff responded promptly, did a thorough assessment, determined that they could indeed fix the problem, and provided me with an estimate that they said was good for at least a year. I scheduled the job by mutual agreement with IBS, and Giovanni and Steve did the work in just under three days. They cleaned out the old fibreglass insulation, vacuumed the rough concrete floor, laid and anchored a tough plastic vapour barrier, and sprayed foam insulation between all the exposed studs, from the edge of the vapour barrier up to the “ceiling” of the crawlspace. This completely sealed the room, making it waterproof and “heatable”. It is now clean, dry and bright. I am very happy with the outcome! Throughout the entire process Giovanni and Steve worked diligently. They appeared on site at the times they said they would, they worked solidly and efficiently throughout each day, and they cleaned up the work area at the end of each day. They were very pleasant to deal with, knowledgeable and accommodating. They answered all my questions about the process, materials, progress, etc. politely and comprehensively, and went the extra mile to ensure that any concerns I had were effectively dealt with. I also had a number of conversations and e-mail exchanges with Allyson, at the ISB office, before and during the project and found her to be very pleasant to deal with. The bottom line is that I am delighted with the final result and very pleased with ISB staff, products, and process. I encourage anyone with basement or crawlspace moisture problems to give them a call. They are professional, reliable and helpful

We were impressed with IBSG's website and info sent out ahead and the sales rep and, in the end, with the installers.